Frequently Asked Questions


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Find answers to frequently asked questions here

What is your processing fee for PayPal conversions?

Humbird eCash charges a 12.5% processing fee for every transaction. Learn more about our processing fees here.

What is your Jamaican Exchange Rate?

We process USD transactions according to the BOJ's Daily Rate. You can learn more here.

How soon can I get my funds?

Once your transfer has been initiated, that is, once you have paid your PayPal invoice, your transfer will take 1-3 business days, excluding weekends and public holidays. Learn more about our Transfer Conditions here.

How do I create my Humbird eCash account?

At the top of the page (on a desktop, laptop or tablet) or after clicking the hamburger menu (on mobile), click "Create Your Free Account" in order to sign up. After you've signed up, you can reach your Member Area by clicking the dropdown arrow beside your name at the top of the page (on a desktop, laptop or tablet) or in the hamburger menu (on mobile)

How can I be sure you won't take my money and disappear?

Truth is, we can never be 100% certain when doing business in the digital space. But we've gone above and beyond to help alleviate any fears you may have. For starters, we've created an easy-to-use and professional website to show our customers that we mean business and we're here to help for the long haul. We've also ensured that our team at Humbird eCash is readily available to answer any question or concern you may have. Our contact details are available on our Contact page, and if you'd like to speak with a member of our team, feel free to reach out. You can also reach out to us via our Humbird eCash social media pages (Instagram, Facebook & Twitter).

Where are you located?

We operate from our virtual office in Kingston, Jamaica. Unfortunately we don't have a physical location for you to visit at this time.

Can I get my cash in-person?

Unfortunately, we do not offer the service of delivering your cash in person. All funds are deposited to your Jamaican bank account.

Can you transfer funds to my USD Currency Account?

Currently, we only transfer funds to your local account in JMD currency. This feature will be added in the future. Subscribe to our mailing list to be notified when this feature is released.

Do you have plans to change the daily limits?

While we don't intend to lower the daily limit from US$100, we do plan to increase the daily limit from US$1000 in the near future. Subscribe to our mailing list to be notified when this feature is released.

Didn't see your question?
Humbird eCash is an online service to Jamaican residents that converts your PayPal funds to Jamaican dollars and transfers it to your Jamaican bank account.
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