Frequently Asked Questions
Find answers to frequently asked questions here
What is your processing fee for PayPal conversions?
Humbird eCash charges a 12.5% processing fee for every transaction. Learn more about our processing fees here.
What is your Jamaican Exchange Rate?
We process USD transactions according to the BOJ's Daily Rate. You can learn more here.
How soon can I get my funds?
Once your transfer has been initiated, that is, once you have paid your PayPal invoice, your transfer will take 1-3 business days, excluding weekends and public holidays. Learn more about our Transfer Conditions here.
How do I create my Humbird eCash account?
At the top of the page (on a desktop, laptop or tablet) or after clicking the hamburger menu (on mobile), click "Create Your Free Account" in order to sign up.
How can I be sure you won't take my money and disappear?
Truth is, we can never be 100% certain when doing business in the digital space. But we've gone above and beyond to help alleviate any fears you may have.
Where are you located?
We operate from our virtual office in Kingston, Jamaica. Unfortunately we don't have a physical location for you to visit at this time.
Can I get my cash in-person?
Unfortunately, we do not offer the service of delivering your cash in person. All funds are deposited to your Jamaican bank account.
Can you transfer funds to my USD Currency Account?
Currently, we only transfer funds to your local account in JMD currency. This feature will be added in the future.
Do you have plans to change the daily limits?
While we don't intend to lower the daily limit from US$100, we do plan to increase the daily limit from US$1000 in the near future.